Learn a few ways to fix your Internet when it’s down.
Learn how Novus tracks users’ Internet data usage and how to track your own usage
Learn what a data usage limit is, how we notify you when you’re close to reaching it, and what you can do about it.
Find out your current month’s usage and how to add more bandwidth.
A double image, sometimes called a ghost image, usually occurs when there is signal interference. Learn how to stop your TV from doubling the image.
Learn how to enable and disable SAP (Secondary Audio Programming).
Learn how to reprogram any of the three remotes Novus offers.
Learn some troubleshooting techniques you can try when you've lost audio, video, or both.
You should have access to your lobby security camera. Here’s how to view the live video feed.
If you’re only receiving a few channels, chances are you just need to change your TV mode settings.