Our HR team deals with hiring and benefits and lots of everyday stuff, to keep our team happy, so they can keep you happy.
We work with building and property managers to oversee the services in the building, and the whole shebang.
604 707 6755
Customer service and technical support
Our service team does a bit of everything. But mainly, they get a kick out of pleasantly surprising customers.
604 642 6688
We work with building and property managers to oversee the services in the building. (And on occasion, discuss their lobbies.)
Service and installations
Our installers connect and repair the Internet, TV and phone services in homes and businesses.
604 642 6688
Mon – Fri: 7am – 11pm
Weekends & Holidays: 8am – 10pm
604 642 6688
firstname.lastname@example.org or use our online form
Message us on Social Media:
Mon – Fri 9am-5pm
Weekends & Holidays: Closed
Novus Entertainment Inc.
300 – 112 East 3rd Avenue
Vancouver, BC V5T 1C8
Call Centre: 604 642 6688
Sign up for an account to manage your Novus service online.
To log in, click here or to sign up click here!
For our current list of job openings, click here.
For information about how to air your TV shows and movies on the Novus Community channel.
For developer services, bulk services or dark fibre sales.
Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.
Step 1 – Fill in the information below to confirm ownership of your equipment.
Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.
Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.
Check here to see if your PVR is on the list of ones we can welcome to the family.
Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.
Tell us your question, and your email address, and someone will be in touch as soon as possible.
Submit your information, so we can start emailing your monthly invoice to you.
Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.
Please fill out the following fields to start earning today:
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Your current contact information:
Where would you like an Away Number? (Canada only)
We'll have you buzzing people into your front door in a jiffy, we just need you to fill in some important information below.
*Please note that the EnterPhone Plus feature is only available to Novus Phone customers in dialed buildings. Not sure if you live in one? Our Customer Service agent will let you know.