About Novus:
• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Own a dog? Bring your furry friend to our dog-friendly office.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Hello, this is Novus – how can we help you? As one of Novus’ Customer Care & Technical Support Representative, you’ll be asking that question a lot. Our CSRs have set the bar in our industry. We’re known for being personable and always willing to go the extra mile for our customers. You’ll be at the front line interacting with our customers on the phone and we’ll be relying on you to keep them smiling.

Some of your responsibilities include:
• Provide professional, knowledgeable and pleasant customer service and support over the phone
• Troubleshoot and resolve technical issues customers are experiencing
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Perform other duties as required

Required Skills and Qualifications:
• 1-2 years’ experience in a customer service function & Internet technical support
• Computer knowledge in MS programs (Work, Excel, Access, Outlook)
• Minimum Grade 12 level education
• Must be available to work flexible shifts including evenings, weekends and statutory holidays
• Previous employment with a telecommunications service provider an asset

You are:
• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:
• A love for all things TV and Internet, and technology in general
• Speak a second language? Specifically Cantonese or Mandarin? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.
Thank you!

About Novus:
• We are a rapidly growing company offering the best in Internet, TV, and Home Phone services throughout Metro Vancouver.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Own a dog? Bring your furry friend to our dog-friendly office.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings

As a Network Administrator you’ll be involved in a developing leading- edge VoIP, Internet and TV products. Working in a fast-paced atmosphere where you’ll be exposed to a wide variety of experience in many different technologies. The telecom environment offers its employees the highest quality of workmanship experiences and technology involvements.

Responsibilities:
• Configuring, maintenance and troubleshooting IP layer 2 and 3 networks.
• 1st, 2nd and 3rd level network support for IP networks with the focus of Cisco products.
• Commercial services deployment and support services
• IPTV deployment, configuration, maintenance and troubleshooting
• Call Centre and Installer escalations
• Maintain internal office network and services
• Linux servers and services configuration, deployment and monitoring
• Testing and deployment of new network access and CPE technologies
• On-call/Stand-by duty and scheduled out of business our maintenance work

Required Skills and Experience:
• B.Sc. in Computer Science or equivalent
• Experienced-based knowledge of the TCP/IP protocol, specifically relating to the routing of IP packets (OSPF, ISIS, BGP, EIGRP, MPLS, MPLS VPN, and Multicasting)
• Knowledge of layer2 network Qos and Multicast deployment.
• CCNA or equivalent networking knowledge
• Experience with Network Monitoring software and solutions
• Working understanding of core technologies of Windows, Unix and Linux
• Excellent problem-solving skills
• Experience working on simultaneous projects spanning different domains
• Class 5 Drivers License and vehicle
• Knowledge of scripting language – Bash, Python, PHP
• Remote management protocol – NetConf, RESTConf, SNMP,
Assets:
• Familiar with Bind, Dhcp, Apache services
• Familiar with Internet streaming and encoding technologies
• Experience in VMware deployments
• Experience in Linux server and services deployments
• Familiar with Gpon, G.fast and G.hn technologies

Please e-mail your resume to: humanresources@novusnow.ca
Fax: 604.685.7832

We would like to thank all applicants in advance for your interest in this position.
Only candidates selected for an interview will be contacted. No phone calls please.

Thank you!

Position Title: Communication Construction Technician (NOC 7245)
Work location: Vancouver
Remuneration: $49,000 per annum
Full Benefits: After 3 months
Possible Advancement: Yes

Job Description: Be part of the Novus engineering team that is responsible for keeping Novus as awesome as possible.
Or, more specifically, the installation, construction, repair and the maintenance of existing and future Cable Television and High Speed Internet services and equipment as a Communication Construction Technician (NOC 7245). This is a full-time permanent position with English as the primary work language.
You’ll also be maintaining our friendly reputation through exceptional customer service during appointments and interactions.

Major Duties and Responsibilities:

• Install, maintain and repair underground telephone and other telecommunication transmission and distribution lines, cables and associated hardware
• Terminate, splice and repair various types and sizes of telephone and other telecommunication cables including single line, coaxial and fibre optic
• Inspect and test telecommunication transmission lines and cables for transmission characteristics and to locate faults
• Analyze and record test results
• Climb and work aloft on poles, ladders or other support structures or work in confined spaces such as manholes, service vaults and crawl spaces
• Maintain and service existing network services.
• Outside plant audits, maintenance and installations.
• Install, diagnose, troubleshoot, and repair technical problems in a proficient manner.
• Communicate with other workers to co-ordinate the preparation and completion of work assignments
• Perform other duties as required
• Promote Novus products and services

Must be able to:

• Work various shifts including days, nights and weekends. Also work overtime when necessary (overtime paid in accordance with the Canada Labour Code).
• Follow all company policies and procedures.

Qualifications:

• Minimum Grade 12 education
• At least 3 years of directly related work experience in telecommunications
• Experience working in Customer Service focused environment.
• Must have team-oriented mentality.
• Computer knowledge in MS programs an asset
• Must possess a valid driver’s license with clean driving record
• Structured cable experience required, IE: Cat5e and CAT6 cabling and co-ax
• Experience placing and splicing fibre optic cable, IE: Outside and Inside fibre
• Experience with aerial and underground telecommunications structures
• Must be able to use hand/power tools and testing equipment.
• Must be able to handle bending, climbing, lifting heavy objects (i.e. ladders)
• Require excellent analytical skills and ability to take initiative and prioritize
• Demonstrated hands-on technical ability.
• Require strong communication skills – written and verbal.

Come join the Novus Family! We’d love to have you aboard.

Please e-mail your resume to: careers@novusnow.ca or Fax: 604.685.7832

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

About Novus:
• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Own a dog? Bring your furry friend to our dog-friendly office.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Our technicians are invaluable to our team. Without them, we wouldn’t be able to connect TV, Internet, or phone services to our customers. Not only that, but our install technicians receive the most praise from our customers regarding outstanding customer service, they really are amazing. No pressure though, we know you’ll fit right in to this star role.

Some responsibilities include:
– Perform disconnections and installations, including Fiber coaxial and CAT 5
– Proficiently installing, diagnosing, troubleshooting, and repairing technical problems
– Ensuring customers are well equipped with everything they need and that all technology is programmed properly and functioning. Including hands-on demonstrations when necessary
– Maintain documentation and records daily
– Maintain work vehicle, tools and equipment
– Perform other duties as required

You are:
– Able to use your own vehicle for work, as required by Novus Vehicle Policy
– Work various shifts including days, nights, and weekends.
– Work overtime when necessary
– Able to use hand/power tools and testing equipment
– Physically able to bend, stand, climb and lift heavy objects (at least 20lbs)
– Very analytical, love taking initiative and you know how to gauge priorities.
– A good communicator. You communicate well within your team
– A people person. You love to meet new people.

Qualifications:
– High School Diploma required
– Computer knowledge in MS programs & Networking protocols an asset.
– Must possess a valid driver’s license with clean driving record.
– Technical CATV experience preferred but not required

Bonus:
• A love for all things TV and Internet, and technology in general
• Speak a second language? Specifically Cantonese or Mandarin? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.
Thank you!

About Novus:
• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities through out the year and donuts on Fridays will satisfy your cravings.

As a Sales Representative at Novus you play an important role. Some of your responsibilities include:
• Follow up on sales leads and inquiries via phone calls and emails
• Reaching out to current customers for retention and upselling purpose.
• You’ll be in charge of your own territory and will be responsible for making sure the buildings in your area are fully stocked with brochures to promote Novus services to building residents.
• Develop and nurture a strong relationship with all building managers and concierges.
• Other duties as required.

Required Skills and Qualifications:
• 1 – 2 years experience in a sales, retail or telemarketing environment
• High School Diploma required
• Proficient with Microsoft Office
• Experience with Salesforce an asset
• A valid BC drivers license
• Product knowledge or industry experience preferred

You are:
• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment
• Must be available to work weekends

Bonus:
• A love for all things TV and Internet, and technology in general
• Speak a second language? Awesome but not necessary.

COVID 19 – Safety & Health:
Novus wants to ensure the safety and health of its employees. Each employee’s workspace is properly distanced and work from home options are possible after the 3 month probation period.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!