About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and Home Phone services throughout Metro Vancouver
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations
• We offer a comprehensive benefits package after 3 months of full-time employment
• Novus also offers generous education reimbursement and employer matching GRRSP programs
• It’s your birthday! Take the day off

• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings

Hi, welcome to Novus – how can I help you? As the Reception, Customer Solutions, you’ll be asking that question a lot. We’ve set the bar in our industry for great customer service and we know you’ll fit right in. We’re known for being personable and always willing to go the extra mile for our customers. You’ll be front and center interacting with our customers at the front desk and we’ll be relying on you to keep them smiling.

Some of your responsibilities include:

• Provide professional and pleasant customer service via email and in person
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Process payments
• Manage equipment pick-ups and returns
• Greet any guest or walk in customer
• Manage any deliveries to the office
• Perform other duties and general office administration tasks as required

Required Skills and Qualifications:

• 1-3 years’ experience in a customer service function
• Knowledge of computers, networking, computer components
• Grade 12 level education

You are:

• A people person, your outgoing, positive and fun personality shines through
• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

 Bonus:

• A love for all things TV and Internet, and technology in general
• Previous employment with a telecommunications service provider
• Speak a second language? Awesome but not necessary

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.  No phone calls please.

Thank you!

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Hello, this is Novus – how can we help you? As one of Novus’ Customer Service & Technical Support Representatives, you’ll be asking that question a lot. Our Customer Service & Technical Support Representatives have set the bar in our industry. We’re known for being personable and always willing to go the extra mile for our customers. You’ll be at the front line interacting with our customers on the phone and we’ll be relying on you to keep them smiling.

Some of your responsibilities include:

• Provide professional, knowledgeable and pleasant customer service and support over the phone
• Troubleshoot and resolve technical issues customers are experiencing
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Perform other duties as required

Required Skills and Qualifications:

• 1-2 years’ experience in a customer service function & Internet technical support
• Computer knowledge in MS programs (Work, Excel, Access, Outlook)
• Minimum Grade 12 level education
• Must be available to work flexible shifts including evenings, weekends and statutory holidays
• Previous employment with a telecommunications service provider an asset

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• A people person, your outgoing, positive and fun personality shines through
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

 Bonus:

• A love for all things TV and Internet, and technology in general

• Speak a second language? Awesome but not necessary

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Job Title: Marketing Coordinator – Entry Level
Department: Marketing
Reports to: Director of Marketing
Start: Immediately
Pay:  Full time position with competitive salary plus benefits after 3 months

Hi, we’re Novus. We’re looking for a superstar Marketing Coordinator to help us get the word out about Metro Vancouver’s premier Internet choice!

About Novus:

• We’re a rapidly growing company offering the best in Internet, TV, and home phone services. We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• Hybrid work options available.
• Our Fun Club will have you socializing with activities through out the year.

As the Marketing Coordinator, you’ll play an essential role in getting our name out there. You’ll be connecting the dots with different departments, outside vendors, and event partners. While you’re doing all that, you’ll also be in charge of our social channels keeping our audience engaged and will also assist with various graphic design tasks. This is a perfect position for a multi-tasking wizard eager to get their foot in the door at a rapidly growing company aiming to be the best in home telecommunication services.

Some of your responsibilities include:

• You’ll look for events we can sponsor in the communities we service and be the main point of contact. You’ll be in charge of activation ideas, execution, staffing, and making sure we have enough swag ordered to give away.
•  Schedule & staff our Street Teams and identify local businesses we can partner with for give-aways.

• Responsible for creating & scheduling our monthly social media content calendar. You’ll come up with different & creative ideas to engage with our followers across all of our social platforms, as well as attract new ones.
• You’ll also be responsible for making sure our online presence is up to date by replying back to any comments across all of our social channels.
• Perform minor updates to our website.

• You’ll assist in producing Sales and Marketing collateral as needed.
• Audit swag items and supplies. Gathering quotes and placing orders.
• Schedule monthly TV commercials to air as well as weekly VOD promotions.
• Script & upload voiceovers for our phone system.
• Cross reference & input data from marketing campaigns into a database.
• Research industry and competitor trends.
• Other duties as required.

You are:

• Energetic and enthusiastic about everything you do.
• An excellent communicator with strong oral and written skills. Copy writing comes natural to you.
• A team player but can also work independently with minimum supervision
• Highly organized. A multi-tasking wizard – you have the excellent ability to take initiative and prioritize tasks and projects.
• Goal oriented and thrive working in a fast-paced, rapidly evolving and dynamic environment
• Creative – you’re an out of the box thinker.
• A hustler. You’ll work to get the job done and won’t stop till it is.
• Keen interest in popular TV & movie content.
• Up to date with the latest tech & social trends.
• Curious about technology and where it’s headed.

Required Skills and Qualifications:

• Post-secondary education in Marketing or Communications preferred.
• Relevant social media experience (Facebook, Twitter, LinkedIn, Hootsuite etc.).
• Comfortable with Adobe Creative Suite (llustrator, inDesign, and Photoshop).
• Proficient with Microsoft Office & Google products (Word, Excel, PowerPoint, Sheets etc.).

Please email your resume to humanresources@novusnow.ca

Optional: email a link to your portfolio, OR email examples of your artwork in PDF form.

We would like to thank all applicants in advance for your interest in this position.  Only candidates selected for an interview will be contacted.

Thank you

Position Title:  Commercial Account Manager

Reports to: VP, Network Operations and Development

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Job Description:

As a Commercial Account Manager at Novus, your responsibilities will include: Working closely with management, sales and marketing, construction and ISP teams to develop and represent the Novus’ commercial product portfolio for the purpose of providing commercial type data services to mainly commercial and business entities.

Duties and Responsibilities:

• Develop and nurture relationships with businesses within Novus’ service area
• Meet with prospective customers to discuss their needs and recommend personalized services to suit individual business requirements
• Provide exceptional customer service in all interactions
• Collect customer information and enter it into the database in a timely manner
• Promote and maintain the organization’s brand image and identity within the marketplace
• Responsible for business development with existing and potential commercial customers
• Determine, achieve and strive to exceed sales objectives and goals as outlined with supervisors
• Conduct work in accordance with the practices, policies and objectives of Novus
• Meet financial goals
• Complete a variety of financial reports for management
• Conduct and develop quarterly and annual account reviews in order to effectively manage accounts

• Be part of a team creating packages for commercial and business services

Required Skills and Qualifications:

• High school Diploma
• Excellent communication skills both written and verbal
• Skilled at assessing customer needs and delivering solutions
• Experience selling multiple products/services
• Working knowledge of commercial telecommunications services
• Strong problem identification and problem-solving skills
• A team player but can also work independently with minimum supervision
• A people person with an outgoing, and positive personality that shines through
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker and an excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment
• Positive and outgoing, comfortable communicating with multiple departments and outside entities
• Must possess a valid BC driver’s license and your own transportation
• Proficient in MS programs (Word, Excel, Outlook etc.)

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Highly organized and have a strong attention to detail
• An analytical, proactive thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV and Internet, and technology in general
• Experience in the telecommunications industry

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Position Title:  Business Development Manager

Reports to: VP, Network Operations and Development

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Job Description: As a Business Development Manager at Novus, your responsibilities will include: Working with your Business Development Manager colleagues, developing close relationships with developers as well as liaise with rental property management companies and property managers for the purpose of having Novus’ infrastructure and services installed.

Duties and Responsibilities:

• Work closely with your Business Development Manager colleagues responsible for new development acquisition
• Liaise with building developers and provide technical and marketing information about Novus’ construction methods and service packages
• Establish relationships with rental property management companies and property managers for the purpose of having Novus services installed
• Negotiate agreements with developers and rental companies
• Update Novus’ building database
• Compile weekly/monthly reports and present to management
• Work closely with Novus’ legal, financial and engineering teams

Required Skills and Qualifications:

• Excellent communication skills both written and verbal
• Positive and outgoing, comfortable communicating with multiple departments and outside entities
• Skilled at assessing customer needs and delivering solutions
• Working knowledge of telecommunications services
• Strong problem identification and problem-solving skills
• A team player but can also work independently with minimum supervision
• A people person with an outgoing, and positive personality
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker and an excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment
• Promote and maintain the organization’s brand image and identity within the marketplace
• Conduct work in accordance with the practices, policies and objectives of Novus
• Must possess a valid BC driver’s license and your own transportation
• Proficient in MS programs (Word, Excel, Outlook etc.)

Bonus:

• A love for all things TV and Internet, and technology in general
• Experience in the telecommunications industry

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Position Title: Sales Representative

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities through out the year and donuts on Fridays will satisfy your cravings.

As a Sales Representative at Novus  you play an important role. Some of your responsibilities include:

• Follow up on sales leads and inquiries via phone calls and emails
• Reaching out to current customers for retention and upselling purpose.
• You’ll be in charge of your own territory and will be responsible for making sure the buildings in your area are fully stocked with brochures to promote Novus services to building residents.
• Develop and nurture a strong relationship with all building managers and concierges.
• Other duties as required.

Required Skills and Qualifications:

• 1 – 2 years’ experience in a sales, retail or telemarketing environment
• High School Diploma required
• Proficient with Microsoft Office
• Experience with Salesforce an asset
• A valid BC drivers license
• Product knowledge or industry experience preferred

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment
• Must be available to work weekends

Bonus:

• A love for all things TV and Internet, and technology in general
• Speak a second language? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Job Title: Installation Technician

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Our technicians are invaluable to our team. Without them, we wouldn’t be able to connect TV, Internet, or phone services to our customers. Not only that, but our install technicians receive the most praise from our customers regarding outstanding customer service, they really are amazing. No pressure though, we know you’ll fit right in to this star role.

Some responsibilities include:

• Perform disconnections and installations, including Fiber coaxial and CAT 5
• Proficiently installing, diagnosing, troubleshooting, and repairing technical problems
• Ensuring customers are well equipped with everything they need and that all technology is programmed properly and functioning. Including hands-on demonstrations when necessary
• Maintain documentation and records daily
• Maintain work vehicle, tools and equipment
• Perform other duties as required

You are:

• Able to use your own vehicle for work, as required by Novus Vehicle Policy
• Work various shifts including days, nights, and weekends.
• Work overtime when necessary
• Able to use hand/power tools and testing equipment
• Physically able to bend, stand, climb and lift heavy objects (at least 20lbs)
• Very analytical, love taking initiative and you know how to gauge priorities.
• A good communicator. You communicate well within your team
• A people person. You love to meet new people.

Qualifications:

• High School Diploma required
• Computer knowledge in MS programs & Networking protocols an asset.
• Must possess a valid driver’s license with clean driving record.
• Technical CATV experience preferred but not required

Bonus:

• A love for all things TV and Internet, and technology in general
• Speak a second language? Specifically Cantonese or Mandarin? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.  No phone calls please.

As a federally regulated company, Novus expects that all new employees provide proof of full vaccination with an approved Covid-19 vaccine or proof of a valid exemption. Exempt employees will be required to undergo regular Covid-19 tests before entering the workplace.

Thank you!