Job Title: Project Coordinator

Department: Construction

Reports to: Director, Network Construction

Start: Immediately

Pay: Competitive Salary Based on Experience

Why Novus:

• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

The Position:

Novus is expanding its all fibre network into new areas and cities in Metro Vancouver in the coming years. We’re seeking an eager and experienced Project Coordinator with telecommunications, outside plant operations, and design experience to help us with our rapid growth plans.

Some of your responsibilities include:

• In your role as Project Coordinator you will act in a supporting role for the Planning, Construction and Maintenance teams acting as field support for all crew activities
• Coordinate different projects in the field giving the Director, Network Construction feedback on an ongoing basis
• Complete and submitted fibre placing and civil design drawings for approvals
• Troubleshoot and solve problems related to building, network and civil design
• Attend client meetings and assist with determination of project requirements considering company objectives and client requirements
• Perform building audits to compile and relay relevant audit and design information to the Director, Network Construction and GIS Analyst and Database Administrator
• Do fibre locating requests as needed when construction is planned near existing network or where it might interfere with existing Novus structure
• Perform general administrative and record keeping functions
• Function as stand-in for members of the construction or maintenance teams as required
• Order Materials as per building and network design and specifications outlined by the Director, Network Construction
• Meet with developer contractor to coordinate building network installation for new construction buildings
• Contracting the appropriate subcontractors for projects/installs such as power outlets, conduit installations, fiber placing and splicing.
• Liaise with building managers or/and property managers for scheduling purposes
• Receive/issue PO’s, check shipments, sign off and keep track of shipments as they arrive
• Monitor, oversee and report on field crew OHS compliance

Required Skills and Qualifications:

• Minimum 3 Years of experience working with telecommunications or outside plant operations of a fibre optic network or
• Completed post-secondary education in Telecom, Construction, Engineering or related discipline an asset or equivalent field experience
• Complete understanding of fibre optic networks including aerial and underground construction, splicing, permitting, fault resolution, DWDM and CWDM networks including preventative maintenance
• Complete understanding of Ethernet Network design including in-building, distribution, best practices for LAN/WAN engineering design supporting voice, data and video networks at Access, Aggregation and Core network locations
• Passion for safety of employees, contractors and the general public
• Strong knowledge of MS Office including Word, Excel
• AutoCAD knowledge is a requirement for this role
• Valid driver’s license required
• Excellent organizational skills – including superior interpersonal written and oral communication
• Working knowledge of telecom construction documents, drawings, specifications and current construction practices and methodology

You are:

• Able to communicate clearly and collaborate with multiple project stakeholders and interpret their needs
• Able to work evenings and weekends for emergency outages and\or scheduled planned outages
• A team player. Have the desire to contribute actively in team discussions, sharing experiences and ideas
• Must have strong verbal and written skills
• Willingness to perform other duties as assigned

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position.  Only candidates selected for an interview will be contacted.

Thank you!

Job Title: Sales Representative

Department: Sales

Reports to: VP, Customer Relations

Start: Immediately

Pay: Competitive base salary plus uncapped commission

Why Novus:

• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

The Position:

As a Sales Representative, you are an incredibly important part of the team. You are a relationship builder with the residents, building managers, and concierges in the buildings we service. You are the first impression of Novus for most and a key representative of our values, always striving to provide the best experience possible.  You are genuinely interested in connecting with people and helping them find the right TV, Internet, and Phone services for their unique needs. You also enjoy the opportunity to earn uncapped commission on every account you sign up!

Some of your responsibilities include:

• Following up on sales leads and inquiries via phone calls and emails.
• Reaching out to current customers for retention and upselling purpose.
• Developing and nurturing a strong relationship with building managers and concierges.
• Organizing Sales events in the buildings in your territory.
• Participating in sponsored marketing events as well as street teams.
• Other duties as required.

Required Skills and Qualifications:

• 1 – 2 years’ experience in a sales, retail or telemarketing environment
• High School Diploma required
• Proficient with Microsoft Office
• Experience with Salesforce an asset
• A valid BC drivers license
• Product knowledge or industry experience preferred

You are:

• An excellent communicator who thrives on building relationships.

• A team player but can also work independently with minimum supervision.
• A people person. Your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail.
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment.

• Available to work weekends and evenings.
• An enthusiast of all things TV and Internet, and technology in general.
• Bilingual? Trilingual? Awesome and a huge bonus but not necessary.
• Have previous experience in the industry? That’s an extra bonus!

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Job Title:  Customer Service & Technical Support Representative

Department: Call Center

Reports to: Manager, Customer Solutions

Start: Immediately

Pay: Competitive base salary

Why Novus:

• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

The Position:

Hello, this is Novus – how can we help you? As one of Novus’ Customer Service & Technical Support Representative you’ll be asking that question a lot. Our Customer Services Representatives have set the bar in our industry. We’re known for being personable and always willing to go the extra mile for our customers. You’ll be at the front line interacting with our customers on the phone and we’ll be relying on you to keep them smiling.

Some of your responsibilities include:

• Provide professional, knowledgeable and pleasant customer service and support over the phone
• Troubleshoot and resolve technical issues customers are experiencing
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Perform other duties as required

Required Skills and Qualifications:

• 1-2 years’ experience in a customer service function & Internet technical support
• Computer knowledge in MS programs (Work, Excel, Access, Outlook)
• Minimum Grade 12 level education
• Must be available to work flexible shifts including evenings, weekends and statutory holidays
• Previous employment with a telecommunications service provider an asset

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• A people person, your outgoing, positive and fun personality shines through
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV and Internet, and technology in general

• Speak a second language? Awesome but not necessary

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Job Title: Installation Technician

Department: Installation & Services

Reports to: Manager, Installation & Services

Pay: Competitive base salary

Why Novus:

• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

The Position:

Our technicians are invaluable to our team. Without them, we wouldn’t be able to connect TV, Internet, or phone services to our customers. Not only that, but our install technicians receive the most praise from our customers regarding outstanding customer service, they really are amazing. No pressure though, we know you’ll fit right in to this star role.

Some responsibilities include:

• Perform disconnections and installations, including Fiber, coaxial and CAT 5
• Proficiently installing, diagnosing, troubleshooting, and repairing technical problems
• Ensuring customers are well equipped with everything they need and that all technology is programmed properly and functioning. Including hands-on demonstrations when necessary
• Maintain documentation and records daily
• Maintain work vehicle, tools and equipment
• Perform other duties as required

You are:

• Able to use your own vehicle for work, as required by Novus Vehicle Policy.
• Work various shifts including days, nights, and weekends.
• Work overtime when necessary.
• Able to use hand/power tools and testing equipment.
• Physically able to bend, stand, climb and lift heavy objects (at least 20lbs).
• Very analytical, love taking initiative and you know how to gauge priorities.
• A good communicator. You communicate well within your team.
• A people person. You love to meet new people.

Qualifications:

• High School Diploma required.
• Computer knowledge in MS programs & Networking protocols an asset.
• Must possess a valid driver’s license with clean driving record.

Bonus:

• A love for all things TV and Internet, and technology in general.
• Speak a second language? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.  No phone calls please.

Thank you!