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Give us a call: 604 642 6688
Mon – Fri: 7am – 11pm
Weekends & Holidays: 8am – 10pm
Email firstname.lastname@example.org or use our online form.
Message us on social media for help:
Mon – Fri 9am-5pm
Weekends & Holidays: 9am-5pm
Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.
Step 1 – Fill in the information below to confirm ownership of your equipment.
Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.
Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.
Check here to see if your PVR is on the list of ones we can welcome to the family.
Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.
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*Please note that the EnterPhone Plus feature is only available to Novus Phone customers in dialed buildings. Not sure if you live in one? Our Customer Service agent will let you know.