Beam TV+ | Troubleshooting | Why isn’t my Internet or TV working after a power outage?
Power outages or surges can sometimes cause your equipment to stop working, even after electricity has been restored. Follow these steps to get your service up and running again:
1. Start by confirming whether your modem and/or TV equipment are properly plugged in. Are they connected to a power bar or directly into the wall?
If they’re plugged into a CyberPower power bar, make sure it’s turned on. Look for a green light on the bar, if it’s off:
- Press and hold the round silver power button for 2–3 seconds.
- You should hear a couple of beeps, and the green light should turn on.
- If nothing happens, the power bar (UPS) may be faulty. You can temporarily bypass it by plugging your devices directly into a wall outlet or using a different power bar.
- If you still have no power, contact Technical Support at 604 642 6688 for help.
2. Once the modem is connected to a working power source, look at the front panel to see if any lights are on or flashing. It can take 2–3 minutes for the modem to fully restart. After that, test your internet connection.
3. If your modem was already plugged into a wall outlet and still shows no power:
- Check if the outlet has a reset button, some do, and pressing it may restore power.
- If there’s no reset button or it doesn’t help, check your electrical panel to ensure the breaker hasn’t tripped.
Following these steps should help restore your services. If you’re still having issues, reach out to our support team anytime!
If at any point you run into trouble, please feel free to reach out to Support at 604-642-6688 or customerservice@novusnow.ca.
