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Beam TV+ | Troubleshooting | Set-Top Box Displaying the Incorrect Time

Beam TV+ Set-Top Box Displaying the Incorrect Time

Following the seasonal time change on November 1, 2026, some Beam TV+ Set-Top Boxes may be displaying the incorrect time.

Although British Columbia did not change its clocks, some Beam TV+ Set-Top Boxes automatically changed their time zone to Pacific Standard Time (UTC-8). This may cause the time displayed on your Set-Top Box to appear one hour behind.

 

How to correct the time on your Beam TV+ Set-Top Box

The time zone can be manually updated through the settings on your Beam TV+ Set-Top Box.

Using your Beam TV+ remote:

1- Open Settings (gear icon)
2- Select System
3- Select Device Preferences
4- Select Date & Time
5- Select Set Time Zone
6- Select Phoenix (GMT-7)
7- Reboot your Beam TV+ Set-Top Box

Once your Set-Top Box has restarted, it should display the correct local time.

 

Still seeing the wrong time?

If the time is still incorrect after changing the time zone and rebooting your Beam TV+ Set-Top Box, please contact Novus Customer Solutions for assistance at 604-642-6688 or customerservice@novusnow.ca.

Last updated: November 4, 2026

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