Browse our articles for quick how-tos and helpful explainers.
Use our certified, third-party speed test. How does the speed test work?
Even if you’re not using your computer for anything, it’s always processing in the background.
If you’re a Novus customer, and use another provider’s speed test, the data has to travel outside of Novus’ network, which adds a few miliseconds.
Here’s the nitty bitty: a bit is the most basic/smallest amount of info. This speed test measures your speed in millions of bits per second (Mbps).
If you’re a Novus customer, contact us so our pit crew can get you back up to speed. We’re good like that. If you’re not a Novus customer, contact us to try out some faster, smoother wheels.
Mon – Fri: 7am – 11pm
Weekends & Holidays: 8am – 10pm
604 642 6688
email@example.com or use our online form
Message us on Social Media:
Mon – Fri 9am-5pm
Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.
Step 1 – Fill in the information below to confirm ownership of your equipment.
Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.
Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.
Check here to see if your PVR is on the list of ones we can welcome to the family.
Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.
Tell us your question, and your email address, and someone will be in touch as soon as possible.
Submit your information, so we can start emailing your monthly invoice to you.
Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.
Please fill out the following fields to start earning today:
Tell us where you're interested in having an Away Number, and we'll let you know if it's available as soon as we can!
Your current contact information:
Where would you like an Away Number? (Canada only)
We'll have you buzzing people into your front door in a jiffy, we just need you to fill in some important information below.
*Please note that the EnterPhone Plus feature is only available to Novus Phone customers in dialed buildings. Not sure if you live in one? Our Customer Service agent will let you know.
Fill in the blanks below to complete the referral.