What’s Managed WiFi?
Your Novus Internet service includes Unlimited Data and Symmetrical Speeds. But did you know that your Novus Internet service also includes Managed WiFi when using the router that we provide? Here’s what that means and some benefits as to why we suggest to use our router with our internet service versus using your own:
- When you are having issues with your internet, having our router will significantly increase the chances of us helping you remotely over the phone. Either to fix the problem on the spot or at least identify the problem.
- While in the process of identifying the problem, tests and monitoring may be required – using our router will give our administrators access to see further back end issues and/or do more in depth testing to resolve your issue.
- *Since we have access to the router remotely, we can assist you in changing your WiFi name and password if it is needed.
*If you prefer to make changes to your WiFi name and password yourself but don’t know how? You can check out our support page here.
Got more questions or having other issues? Be sure to check out our support page first, otherwise we are available for Tech Support at 604.642.6688 or send us a direct message on Facebook/Twitter!
Published: 6:27 pm on January 12th, 2021
Ways to Speed Up Your Devices
Have you noticed that your device is slowing down as time goes on? Many factors can be the reason for it, and below are a few tips that could potentially assist you in speeding your devices up!
1. Restart devices regularly
“Have you tried turning it off and on again?” is something that many people would always suggest when running into issues with technology.
A lot of the time the device would be overloaded with resources which decreases the speed. For example when a program uses too much memory, your device will constantly seek more memory to compensate for the lack of it; Therefore it would use up resources for other tasks that you are doing.
Many devices now have different power settings – Balanced (typically recommended), power saving mode and performance mode. If your device is using power saving mode it could slow down your device to allow the battery to last longer.
At times you’ll have to go for the power saving mode when your device is low and stick with the slower device until you’re closer to an outlet.
3.Close background application
Try to close down background applications or softwares that you’re not using at the time to avoid the slow speeds. As mentioned in the first tip, some programs may take up too much memory when you’re not actively using it.
4.Disable programs running on start ups
Oftentimes, having programs run right when you boot up your device is extremely convenient. But a lot of them are unnecessary, it will be annoying to close them constantly each time since they just end up running in the background.
5.Clearing out old files
Having a lot of files can result in slowing your device down as well. Getting in the habit of deleting your older files or applications that you no longer need would help a lot with that. You can also look into getting extra storage or backing up your files onto the “cloud” so they aren’t taking up too much space.
We hope these tips will help with improving the performance of your devices. Remember these are general tips, if you are looking for further improvement, we suggest you refer to the device manual for more details!
Published: 8:30 pm on November 29th, 2020
How to Protect Yourself Online
With the ongoing pandemic, many people are still working from home, and businesses are asking people to do online orders and to provide personal information.
Making sure your identity and information are secure doesn’t take much effort. We should all be aware of how to protect ourselves online and here are a couple things you can/should watch out for.
1. Your password is the first line of defense, so make sure you create a strong password.
Below are some ways of making sure you create a safe and secure password.
– Avoid easy to guess words/phrases/number sequence like “password” or “1234”.
– Don’t use common quotes or movie/song titles.
– Stay away from using personal information for example birthday, pet name, etc.
Click here for more details on how to create a strong and safe password written by the Canadian Centre for Cyber Security.
2. Don’t click on unfamiliar links or ads that seem too good to be true. Unfamiliar links could bring you to pages that take your information without you knowing. Advertisements or contests that show up on the sides, or pop up window boxes when you enter a webpage are also dangerous. Many of them would congratulate you or trick you into entering a contest by asking you for your personal information (e.g. Full name, address, email, credit card number etc)
A couple of our customers have received congratulations pop-up boxes indicating that Novus is giving away items, and asks for their personal information like credit card number. Please note that is NOT us, and if you do receive something like that and are unsure, never hesitate to contact us and make sure it is a legitimate prize.
3. Phishing has become more and more popular. It could come in the form of emails, text messages, phone calls. They are typically designed to trick you into giving your personal information by pretending they are sites that you trust like your bank.
The majority of the banks would not give you a direct link to go to when there is an issue with your bank account. They normally would recommend you to log in directly into your account by asking you to go to their website without providing a link or they would ask you to call them. It’s always the safest to log in from their website directly as well as contact the number listed there rather than the one listed in the email.
Click here to learn more about how to protect yourself from Phishing scams.
We wish that everyone stays safe physically and digitally – Remember when in doubt, it never hurts to take the extra caution step to contact the business directly to confirm if a specific email/phone call is actually legitimate.
If there are any questions or concerns, feel free to contact our Customer Service!
Published: 2:23 pm on November 6th, 2020
Why Upload Speeds Are Important?
It’s strange to toot your own horn, but sometimes you just have to do it! At Novus we are proud about our customer service, competitive prices and fast speeds. Generally speaking, most providers have plans with higher download speeds and lower upload speeds as most people do a lot more downloading. However, at Novus we strive to provide the best packages for our customers, so all of our packages have symmetrical download and upload speeds.
We know that download speeds are crucial for streaming videos and movies on Youtube or Netflix. But what is the point of upload speeds? What requires decent uploads speeds? Below are some things that would work much better with faster upload speeds:
– Backing up data and information
– Emails that include attachments
– Cloud applications (e.g Google Drive, Dropbox, iCloud)
– Voice over IP (VoIP) telephone services
– Video calling services
With many people working from home, virtual video calling meetings, uploading documents and data is crucial. Novus has always been proud with our fast and symmetrical upload speeds as not all the providers do the same for their customers.
We strongly recommend our customers to do speed tests from time to time to ensure that their speeds are at a proper state. A friendly reminder to avoid doing a speed test while a device(s) are downloading or uploading something as it will impact the speed test!
If you are having speed issues, please check out our quick guide on how to troubleshoot here. Got suggestions or more questions? Feel free to contact our Customer Service or Tech Support at 604.642.6688!
Published: 3:20 pm on October 7th, 2020
Get to Know More About Your Internet Speed
We’re using our Internet more than ever! Whether it’s for working at home or streaming movies online. Not sure if you’re on the right Internet package? Well, take a quick read on the difference of each package we have below and see if you’re on the right one!
Internet 35 (35mbps upload/download):
This is our most basic package – We recommend this for a household of two who don’t do massive and constant downloads/uploads and just casual streaming/web browsing. If you have two or more people doing active 4K streaming services, then you may want to consider Internet 100 or Internet 300.
Internet 100 (100mbps upload/download):
Our second tier and most popular package – This is typically recommended for a household of two with one person who does more video streaming and downloading/uploading. Example: You enjoy having 4K Netflix streaming in the background while surfing the web and one or two others are also surfing the web at the same time, then this would be a decent package for the two of you.
Internet 300 (300mbps upload/download):
Tech lovers may want to consider this package – Recommended for households who have users that enjoy having the latest tech gadgets and want fast and uninterrupted streaming, gaming and all while working.
Internet 600 (600mbps upload/download):
This one is for the speed lovers – Those who have multiple people at home who enjoy gaming and streaming video separately so each individual can enjoy watching the shows they want instead of fighting for the speed and having it to buffer at all times.
Internet 1 GIG (1000mbps upload/download):
Our fastest speed – For those who want speed on top of speed! If you enjoy downloading/uploading while streaming video content and gaming all at the same time with multiple people in the household, then you may want to consider this.
Most people enjoy watching videos or TV shows by streaming it online. Here are some recommendations for what speed you may need to help you consider what package you want to go for.
Recommended speed for streaming videos in:
– Standard definition (SD), at least 3mbps
– High definition (HD), at least 5mbps
– High dynamic ranging (HDR) or 4K, at least 25mbps
For those who are still working from home, here are some recommendations based on what you do for your work:
– Emails and basic computer software, at least 3-4mbps
– Video group calls, 10+ mbps
– Large file downloading, 40+ mbps
Hopefully this information can help you better understand the ability of what your internet package can do. Reminder that all our internet packages have unlimited data with symmetrical speeds, so you don’t have to worry about going over the data limit nor have issues uploading your new vlog onto the internet or uploading your work onto the cloud!
If you are having speed issues, please check out our quick guide on how to troubleshoot. Got suggestions or more questions? Feel free to contact our Customer Service or Tech Support at 604.642.6688 and we will be more than happy to assist you!