HOW OUR VALUES SHAPE WHAT WE DO
At Novus, we’re not just providing internet, TV, and phone services, we’re keeping people connected to what matters most. That’s a big responsibility, and our values help us do it right.
Customers at the Heart of Our Decisions
We always think about how to make things better for our customers, whether that means faster service, fair pricing, or building trust at every interaction.
Collaborate with an Open Mind
We solve problems best when we listen to each other and work as one team.
Prioritize Integrity
People count on us. We build trust by being honest and doing what’s right.
Lean into Our Passion, Uniqueness, and Diversity
Our differences make us stronger. Sharing ideas freely, celebrating differences, and including every voice.
Embrace Continuous Improvement
We’re always learning and improving. Trying new things and learning from mistakes.
Be Community Minded
We care about where we work and live. We give back and show up in meaningful ways by supporting local programs and being a good neighbour.
Strive for Success and Growth
Growth helps us reach more people and create opportunities for our team. Expanding our network, developing our people, and staying competitive.
Take Pride in Everything We Do
When we do great work, it shows, and customers feel it. Doing things well, aiming high, and caring about the results.
Our values aren’t just nice words. They shape how we treat our customers, support our teams, and grow as a company. In a world full of service providers, our values are what make us different, and better.
