Novus

Accessibility Progress Report 

Table of Contents

1. General
 1.1 Statement of Commitment
 1.2 Contact Information & Feedback Process
 1.3 Alternative Formats

2. Status of Progress by Areas Described under Section 5 of the ACA
 2.1 The Built Environment
 2.2 Employment
 2.3 Information and Communication Technologies (ICT)
 2.4 Communication, Other than ICT
 2.5 The Procurement of Goods, Services and Facilities
 2.6 The Design and Delivery of Programs and Services
 2.7 Transportation

3. Consultations
 3.1 Internal Consultations
 3.2 External Consultations

4. Conclusion

1. General

1.1 Statement of Commitment

At Novus, we truly believe that everyone deserves to feel welcome, included, and supported—at work, at home, and in the communities we’re part of. That’s why we’re proud to share our latest Accessibility Report. It reflects the steps we’re taking to make our organization more inclusive for people with disabilities.

Accessibility isn’t a checkbox—it’s something we work on every day. As we grow and change, we’re listening, learning, and doing our best to spot and remove the barriers that get in the way of a fair and equal experience. Whether it’s for our employees, our customers, or the communities we serve, our goal is to create spaces where everyone can fully take part and feel like they belong.

This plan supports the Accessible Canada Act (ACA) and the shared goal of building a barrier-free Canada by 2040. But for us, this work goes beyond regulations, it’s about doing what’s right.

We know we won’t get everything perfect, which is why feedback is so important. It helps us understand what’s working, what’s not, and where we can do better—for everyone.

1.2 Contact Information & Feedback Process

To provide feedback or request a copy of this report, or require an alternative format, please use the following contact options:

Online Form

Please share your accessibility feedback using our online form.

Email

You can send an email to: acessibilityfeedback@novusnow.ca

Please use the subject line ‘Accessibility Feedback’.

Social Media

Facebook – @novusnow
Twitter – @novusnow

Mail

Novus Entertainment Inc

Attn. Accessibility Feedback
300 – 112 E 3rd Avenue
Vancouver, BC   V5T 1C8

Phone

604-642-6688

1.3 What following alternative formats are available upon request

• Print or Large Print provided within 15 days of request
• Audio Format (a recording of someone reading the text out loud) – provided within 45 days of request

2. Priority Areas Described under the Accessible Canada Act (ACA)

2.1 Employment

At Novus, we’re dedicated to fostering an environment where everyone feels valued and respected. We prioritize diversity and inclusivity in our hiring process, ensuring equal opportunities for all candidates. One of our core values is to lean into our passion, uniqueness, and diversity—and this includes embracing the individual experiences and perspectives of all employees, including those with disabilities. To accommodate diverse needs, we offer flexible work options, such as remote work and adjustable schedules.

Additionally, we regularly collect feedback from our employees through surveys and actively collaborate with them to enhance the Novus experience.

Completed and In Progress (2024/2025)

• Job Postings: We’ve reviewed and updated our job postings to include a commitment to diversity, equity, inclusion, and accessibility.
• Flexible Work Options: Hybrid and flexible work options remain available for eligible roles.
• Accessibility Training: We’re exploring the best way to provide accessibility training for all employees. This could involve developing an in-house program or sharing trusted external resources like online courses or toolkits. Our goal is to ensure everyone gains a better understanding of accessibility and how to support colleagues with disabilities. Once we’ve chosen the best approach, we’ll share it with all employees and include it in our onboarding materials moving forward.
• Ongoing Feedback: We will continue to gather input from employees to identify additional barriers and ensure the workplace evolves in an inclusive direction.

2.2 Built Environment

Under the Accessible Canada Act (ACA), Novus is dedicated to creating a workplace that is accessible to all employees, customers, and visitors. Our current service location is designed with accessibility in mind, featuring easy access to the building entrance, an elevator, a customer reception area, and accessible washrooms. We regularly assess and evaluate our workplace to ensure it meets the needs of our diverse customers and employee base.

Completed and In Progress (2024/2025)

• Door Hardware Change: We are in process of replacing all traditional round doorknobs with lever-style handles on office doors to improve accessibility for individuals with dexterity or grip limitations.
• Main Office Entrance: Instead of installing a push-to-open button, we’ve opted to keep the main office door open during business hours to allow employees and customers to enter freely and easily.
• Ongoing Accessibility Assessment: We continue to regularly assess the workplace for additional accessibility improvements to ensure inclusiveness for all employees and visitors.
• Elevator Communication: Clear communication and signage regarding elevator outages are in place to minimize the impact on individuals with mobility challenges.

2.3 Information and Communication Technologies (ICT)

At Novus, we rely on digital tools like our website, email, chat, and social media to stay connected with our customers and team. We know that when these tools are accessible, it makes a real difference in helping everyone feel included, supported, and able to engage fully.

Completed and In Progress (2024/2025)

• Brand Refresh: We’ve completed our rebranding efforts, including the selection of high-contrast colors to improve visibility and readability for users with visual impairments.
• Website Redesign: We’re planning a full website redesign to make it more accessible and user-friendly for everyone. The new site will feature simpler navigation, a cleaner layout, and easier access to key information. We’ll also include font size adjustment options and ensure compatibility with assistive technologies.

2.4 Communication (beyond information and communication technologies)

At Novus, we communicate with customers, employees, suppliers, and the public through a variety of channels—including our website, email, phone, in-person interactions, social media, and printed materials. In line with the Accessible Canada Act (ACA), we’re actively identifying and addressing communication-related barriers to ensure everyone can access our services and information with dignity and independence.

Completed and In Progress (2024/2025)

• We will be reviewing our GLSD system to identify ways to make it more accessible and easier to use.
• Our goal will be to create a more intuitive experience by simplifying how information is presented and reducing the steps needed to access customer data. This will help our employees work more efficiently and provide better support to all customers.
• Going forward, we will continue to make accessibility a key consideration in any updates or evaluations of our internal systems—ensuring they remain inclusive, user-friendly, and supportive of everyone’s needs.

Through these ongoing efforts, Novus is working to ensure our communications are accessible, inclusive, and aligned with the principles of the Accessible Canada Act (ACA).

2.5 Procurement of Goods, Services, and Facilities

At Novus, we use many types of software, devices, and equipment from external vendors to help deliver our services. We understand how important it is that these tools support accessibility for both our customers and employees.

Completed and In Progress (2024/2025)

• We’re working more closely with our suppliers to ensure the products and services we use support accessibility. Moving forward, we’ll factor accessibility into our vendor choices, especially for the equipment used by our employees or the public.
• We’ll also continue exploring resources and learning opportunities to strengthen our approach, so that our purchasing decisions contribute to a more inclusive experience for everyone.

2.6 Design and Delivery of Programs and Services

At Novus, we’re always looking to make things better. In the development of our Accessibility Plan, we acknowledge the chance to improve both the design and delivery of our programs and services to better meet the needs of people with disabilities.

Completed and In Progress (2024/2025)

• We currently offer two dedicated channels designed to support both hearing – impaired and vision – impaired audience. These channels provide specialized content and features to help ensure that everyone can enjoy and engage with television programming in a way that works for them.
• We’re exploring the best ways to provide accessibility training for our Installation and Construction teams. This may include developing a custom in-house training program or sharing trusted external resources like online courses and toolkits.
• Our goal is to help employees better understand accessibility and learn how to support customers with disabilities in a respectful and informed way.

2.7 Transportation (including airlines, rail, road, and marine transportation providers that cross provincial or international borders)

Novus does not offer transportation services and therefore has nothing to report under this heading.

3. Consultations

At Novus, we believe that listening to our employees and customers is key to building an inclusive environment. We consulted both groups through surveys, gathering their feedback on accessibility needs and experiences. Their input has been invaluable in shaping our Accessibility Plan.

Employees are always encouraged to submit their suggestions through surveys or directly to an accessible committee. We also maintain open communication channels to ensure their feedback is heard and acted upon.

For customers, we have a dedicated page on our website Accessibility Feedback | Novus to encourage them to provide accessibility feedback. To date, we have not received any requests.

Moving forward, we will continue to consult with both employees and customers to ensure we’re addressing accessibility barriers and making improvements. Your feedback will always guide our next steps.

4. Conclusion

At Novus, our goal is to create an environment where everyone, regardless of ability, feels welcomed and supported. This plan outlines the progress we’ve made so far and the ongoing work we’re committed to in order to remove barriers and improve accessibility for all.

While we haven’t yet received feedback from our customers, we continue to encourage their input through our dedicated accessibility feedback page. We’ll also keep gathering insights from our employees to help us identify areas for improvement.

As we move forward, we remain dedicated to listening, learning, and making continuous improvements to ensure that our workplace and services are accessible to everyone. We look forward to sharing our progress and working together towards a more inclusive future.

Last Updated: May 21, 2025