Accessibility Progress Report
Table of Contents
1. General
1.1 Statement of Commitment
1.2 Contact Information & Feedback Process
1.3 Alternative Formats
2. Priority Areas Described under the Accessible Canada Act (ACA)
2.1 Employment
2.2 Built Environment
2.3 Information and Communication Technologies (ICT)
2.4 Communication (beyond information and communication technologies)
2.5 The Procurement of Goods, Services and Facilities
2.6 The Design and Delivery of Programs and Services
2.7 Transportation (including airlines, rail, road, and marine transportation providers that cross provincial or international borders)
3. Consultations
4. Feedback
5. Conclusion
1. General
1.1 Statement of Commitment
At Novus, we continue to believe that accessibility is about making sure everyone can fully participate, whether that’s at work, at home, or when interacting with our services.
This commitment has not changed. What continues to evolve is how we put it into practice.
Over the past year, we’ve built on our accessibility efforts by strengthening awareness, improving internal processes, and taking more practical steps to identify and reduce barriers where we can. Accessibility is not a separate initiative for us; it is part of how we operate and grow as a company.
We remain aligned with the Accessible Canada Act (ACA) and the shared goal of a barrier-free Canada by 2040. We recognize this is ongoing work, and we are continuing to learn and improve as we go.
Feedback from employees and customers continues to guide this work and helps us focus on what matters most in day-to-day experience.
1.2 Contact Information & Feedback Process
Novus welcomes feedback on accessibility and on this Accessibility Progress Report.
Feedback may be submitted anonymously.
To provide feedback, request an alternate format, or request a copy of this report or our Accessibility Plan, please contact:
Accessibility Officer
Novus Entertainment Inc.
Email: accessibilityfeedback@novusnow.ca
Telephone: 604-707-6720
Mail:
300 – 112 E 3rd Avenue
Vancouver, BC V5T 1C8
Online Form:
Please share your accessibility feedback using our online form.
We will acknowledge receipt of feedback in the same manner in which it was received, unless the feedback was submitted anonymously.
1.3 Alternative Formats
This Accessibility Progress Report and our Accessibility Plan are available in alternate formats upon request.
Available formats include:
- Print or Large Print – provided within 15 days of request
- Electronic format compatible with assistive technologies – provided as soon as possible
- Audio format – provided within 45 days of request
- Braille – provided within 45 days of request
Requests may be made using any of the contact methods listed above.
2. Priority Areas Described under the Accessible Canada Act (ACA)
2.1 Employment
This year, our focus was on building awareness and strengthening understanding of accessibility across the organization.
What we continued and built on this year
- Delivered accessibility awareness webinar training to all employees
- Continued flexible and hybrid work options for eligible roles
- Continued embedding accessibility and inclusion in recruitment practices
- Continued gathering employee feedback through surveys and day-to-day conversations
What changed this year
Compared to last year’s planning phase, accessibility training has now moved from evaluation into full implementation across the organization, helping build a more consistent understanding of accessibility in daily work.
What’s next
- Continue reinforcing accessibility awareness through onboarding and ongoing learning
- Continue identifying workplace barriers through employee feedback
- Continue improving how we support employees in practice, not just policy
2.2 Built Environment
We continued focusing on practical, low-barrier improvements in our physical workspace.
What we completed and continued this year
- Completed replacement of traditional doorknobs with more accessible lever-style hardware across office areas
- Maintained accessible entry approach for employees and visitors
- Continued regular workplace accessibility reviews to identify and address barriers
- Maintained clear communication processes for elevator disruptions
- Expanded customer accessibility by opening an additional storefront/office location to support in-person service needs.
What’s next
- Continue identifying practical improvements across all office and customer-facing locations.
- Continue applying accessible considerations to future office planning and upgrades.
2.3 Information and Communication Technologies (ICT)
Our digital systems play a key role in how employees and customers interact with Novus.
What we completed and continued this year
- Website redesign is currently in progress, with a focus on improving accessibility, usability, and navigation
- Began reviewing Novus’ digital tools and systems to identify potential accessibility barriers and opportunities for improvement
- Initiated a broader assessment of internal and customer-facing digital platforms to support future accessibility enhancements
- Continued improving readability and clarity across digital platforms
- Maintained high-contrast brand design elements to support visibility
- Continued internal system usability reviews
What’s next
- Continue development and implementation of website accessibility improvements
- Continue improving usability of internal tools and systems
2.4 Communication (beyond information and communication technologies)
We communicate through multiple channels including phone, email, in-person, and printed materials.
What we completed and continued this year
- Continued reviewing internal systems to improve usability and communication flow
- Accessibility awareness training supported more inclusive communication practices
- Continued applying accessibility considerations in day-to-day communication
What’s next
- Continue improving clarity and accessibility of communication methods
- Support teams with inclusive communication practices
2.5 Procurement of Goods, Services, and Facilities
We continue to consider accessibility when selecting tools, vendors, and services.
What we completed and continued this year
- Continued including accessibility considerations in vendor discussions where possible
- Continued reviewing tools and systems for usability and accessibility
What’s next
- Continue strengthening accessibility considerations in procurement decisions
2.6 Design and Delivery of Programs and Services
We continue working to ensure our services are accessible and inclusive.
What we completed and continued this year
- Continued supporting accessibility through dedicated service channels
- Delivered accessibility awareness training across teams supporting customer service
- Continued reviewing service design and delivery practices
What’s next
- Continue improving accessibility of customer services and experiences
- Continue supporting employees in delivering inclusive service interactions
2.7 Transportation (including airlines, rail, road, and marine transportation providers that cross provincial or international borders)
Novus does not offer transportation services and therefore has nothing to report under this heading.
3. Consultations
We consulted with employees during this reporting period to better understand accessibility experiences at Novus.
Novus recognizes the importance of including people with disabilities in accessibility discussions and ongoing improvements.
What we did this year
- Conducted anonymous employee accessibility surveys
- Continued informal feedback through internal channels
What we heard
Employees highlighted the importance of:
- clear communication
- flexible work arrangements
- improved usability of internal tools and systems
This feedback supported accessibility awareness training and continues to guide ongoing improvements.
Novus also maintains a public accessibility feedback channel. No formal customer accessibility feedback was received during this reporting period.
4. Feedback
We continue to maintain open channels for accessibility feedback.
This year
No formal customer accessibility feedback was received
- Employees continued to provide informal feedback through internal channels
- Feedback contributed to training and ongoing accessibility improvements
All feedback is reviewed and considered as part of ongoing accessibility planning.
5. Conclusion
Accessibility remains an ongoing focus for Novus.
This year, a key milestone was delivering accessibility awareness training across the organization, strengthening shared understanding across the organization. We also continued improving internal systems, workplace accessibility, and customer-facing spaces, including the addition of a new accessible storefront to improve in-person service access.
Across the Canadian telecommunications sector, regional fibre providers continue to focus on practical accessibility improvements such as employee awareness, digital usability, customer communication, and accessible service delivery. Novus continues to align with these expectations in a way that reflects our size and operational model.
We recognize that accessibility is ongoing work. We remain committed to listening, learning, and making steady, meaningful improvements that reduce barriers and improve everyday experiences for employees and customers.
Last Updated: May, 2026