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Troubleshooting slow Internet speed

Learn why your Internet may be running more slowly than expected, and a few ways to fix it.

There are a couple of reasons your Internet speed may not be running as fast as it should be:

Are you using a router? If you are, most routers typically cause a slight decrease in your Internet speed. And some routers may cause a larger decrease than others. Here’s how to see if your router is slowing down the speed.

  1. Try to connect to Internet directly to your computer/laptop, using an ethernet cable, and without using your router.
  2. Run a speed test after you’ve connected your computer/laptop directly to the Novus network. (Novus offers a third-party speedtest).
  3. If your Internet speed has improved from when your router was connected, your router is what is causing a slower Internet connection.

Physical barrier or distance
If you are connected to the Internet with wifi on a mobile device, it’s possible there’s a physical barrier, like a cement wall, interfering with the signal. Here’s how to see if your connection is slowed by this.

  1. Run a speed test in the location where you’re experiencing slow Internet. (Novus offers a third-party speedtest).
  2. Take your mobile device into the same room as your router, and run the speedtest again.
  3. If the results are different, a physical barrier or distance are affecting your connection speed.

Maintenance on the Novus network
If you’ve disconnected your router, and your speeds are consistently slower, it could be that there is some maintenance being conducted on the Novus network. Try the speedtest again in a few hours.

If this doesn’t work, please contact us.

Last updated: March 4, 2013
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