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"This industry has a high
turnover rate. We don’t."

Talk to Nevenka and HR if you want to join our team. Just realize you might be here for a while.
Nevenka, Human Resource and Payroll Coordinator

Human Resources
Our HR team deals with hiring and benefits and lots of everyday stuff, to keep our team happy, so they can keep you happy.


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“We’ve been around for awhile,
but sometimes it’s good to act
like a startup.”

Talk to Doug about the benefits of being experienced but nimble and about the future of telecom.
Doug, Co-President and Chief Financial Officer

Leadership team
Our leadership team deals with the legal and government details, so we can keep bringing you the best services out there.


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"I'm the whole shebang."

Customers tend to get transferred around when they call other companies. Talk to Juanita and the other account managers to get all your needs met in one call.
Juanita, Account Manager

Account management
We work with building and property managers to oversee the services in the building, and the whole shebang.

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“I’d only be 50% as smart without
the Internet. You can settle any
bet in five seconds on your phone.”

Talk to Chris and the customer service team about the Internet and what's coming next.
Chris, Director of ISP Operations

ISP services
Our technical team creates our services, keeps them working, and stays on the lookout for emerging new ways of settling bets.


Customer service and technical support
Our service team does a bit of everything. But mainly, they get a kick out of pleasantly surprising customers.

604 642 6688



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“I know every single building lobby in the city. Go ahead, quiz me.”

Talk to Ben and his team about getting Novus into your building,
or where your lobby ranks in the city.
Ben, Sales Manager

Account management
We work with building and property managers to oversee the services in the building. (And on occasion, discuss their lobbies.)

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“Not many people get excited
about accounting. I know it's
funny, but I really love it.”

Talk to Firishta and the customer service team with questions about your invoice.
Firishta, Financial Accountant

Our accounting team pays attention to the nitty gritty details, so you can focus on enjoying your services.


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"We don't pull the Internet
out of a hat, just out of a closet."

Talk to Nav and the customer service team about how we pull things together.
Nav, Supervisor of Service and Installations

Service and installations
Our installers connect and repair the Internet, TV and phone services in homes and businesses.

604 642 6688



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"We believe that if you build it,
they will come."

"We put our resources into building our products, and let them speak for themselves. We don't spend bazillions on advertising,
and pass those savings on to the customer."
Roddy, Marketing Manager

We find the simplest ways to get people the information they need about our products and services.

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We love making new equipment friends

Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.

Step 1 – Fill in the information below to confirm ownership of your equipment.

Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.

Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.

I confirm that the information provided is correct, the name above is the rightful owner of the digital terminal with the serial number above. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request.

*Please note these PVR's can only be reprogrammed if they are non-Shaw or OCAP boxes
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Check here to see if your PVR is on the list of ones we can welcome to the family.

Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
DPVR Expander

*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.

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We’d love to hear from you

Tell us your question, and how to reach you, and someone will be in touch as soon as possible.

Make sure to include your name, subject, address, message and either your email or phone number, so we can get the right person to get in touch with you.
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Novus isn’t in your building? Just let us know your address and we’ll add you to our wish list.

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Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.

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