Our HR team deals with hiring and benefits and lots of everyday stuff, to keep our team happy, so they can keep you happy.
Our leadership team deals with the legal and government details, so we can keep bringing you the best services out there.
We work with building and property managers to oversee the services in the building, and the whole shebang.
604 707 6755
Our technical team creates our services, keeps them working, and stays on the lookout for emerging new ways of settling bets.
Customer service and technical support
Our service team does a bit of everything. But mainly, they get a kick out of pleasantly surprising customers.
604 642 6688
We work with building and property managers to oversee the services in the building. (And on occasion, discuss their lobbies.)
Our accounting team pays attention to the nitty gritty details, so you can focus on enjoying your services.
Service and installations
Our installers connect and repair the Internet, TV and phone services in homes and businesses.
604 642 6688
We find the simplest ways to get people the information they need about our products and services.
Give us a call: 604 642 6688
Mon – Fri: 7am – 11pm
Weekends & Holidays: 8am – 10pm
Email firstname.lastname@example.org or use our online form.
We’re online to help!
Twitter: Mon – Fri 9am-11pm
Weekends & Holidays: 9am-10pm
Facebook: Mon – Fri 9am-4pm
Novus Entertainment Inc.
300 – 112 East 3rd Avenue
Vancouver, BC V5T 1C8
604 642 6688
604 685 7832
Front desk hours
Closed on weekends and holidays
For our current list of job openings, click here.
For information about how to air your TV shows and movies on the Novus Community channel.
For developer services, bulk services or dark fibre sales.
Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.
Step 1 – Fill in the information below to confirm ownership of your equipment.
Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.
Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.
Access your email from anywhere.
Check here to see if your PVR is on the list of ones we can welcome to the family.
Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.
Tell us your question, and how to reach you, and someone will be in touch as soon as possible.
Novus isn’t in your building? Just let us know your address and we’ll add you to our wish list.
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Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win an iPad Mini, drawn once a month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.
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