About us

Hi. And welcome.

Novus provides the most cutting-edge Internet, TV and phone services to select buildings in Metro Vancouver.

We’re Novus. Nice to meet you.

Tired of Goliath? David works in our customer service team.

It’s un-Canadian to toot your own horn, so we’ll just say we’re the only company of our kind in the land. We proudly provide an alternative to the big telecoms. They got their start as monopolies, but we got our start quietly, offering the fastest Internet and TV to buildings in downtown Vancouver. Over the last twenty years, we’ve (politely) expanded into other buildings around Vancouver, Burnaby, Richmond, Coquitlam and Surrey. We’re proud to be the only maverick in the country, helping Canadians get better telecommunications services, better service, and better value for their loonie.


Home sweet home

Our Internet and TV are world-class, and so are our people (if we do say so ourselves, ahem). And we’re all from around here. Yep, we live in your neighbourhoods, love our city, and complain about the rain just like you. It means we take our job seriously to provide you with great service because you’re our people. And because you know where we live.

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We love making new equipment friends

Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.

Step 1 – Fill in the information below to confirm ownership of your equipment.

Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.

Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.

I confirm that the information provided is correct, the name above is the rightful owner of the digital terminal with the serial number above. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request.

*Please note these PVR's can only be reprogrammed if they are non-Shaw or OCAP boxes
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PVRs we reprogram Close x

Check here to see if your PVR is on the list of ones we can welcome to the family.

Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
DPVR Expander

*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.

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We’d love to hear from you

Tell us your question, and how to reach you, and someone will be in touch as soon as possible.

Make sure to include your name, subject, address, message and either your email or phone number, so we can get the right person to get in touch with you.
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Novus isn’t in your building? Just let us know your address and we’ll add you to our wish list.

What service(s) are you interested in?
Internet TV Phone
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Submit your information, so we can start emailing your monthly invoice to you.

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Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.

Are you a Novus customer?
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Please fill out the following fields to start earning today:

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For your chance to win no contest selected. please enter your name and email address you used to sign up for Novus Updates.
We will contact winners by phone, good luck.
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Send us your feedback. Comments are anonymous, so say what you want. But please keep it family friendly!
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