Understanding your Bill
Welcome to your new bill. Here’s a quick guide on how to find the information that’s most important to you.
1. Account Information
Here you’ll see a quick overview of your account: your billing address, account number, and current balance and payment due date.
2. Account summary
This is where you’ll find your payment history and summary of your current month charges.
3. Updates/Promotions
Here you’ll find service update notices and information about current promotions, free previews and Novus Video on Demand.
4. Detailed bill information
Here you’ll find a detailed breakdown of your bill monthly charges, promotions, and taxes.
5. Pre-Authorized Payment Plan
If you’d like to set-up pre-authorized monthly payments by credit card or bank account, this is the one time form you’ll need to fill out and send back to us.