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Troubleshooting when TV screen is black

Learn what you can do when your TV screen is black or blank, but your TV is turned on.

Here’s how you would fix a black or blank screen on your TV.

  1. Ensure that the power sources for all your devices (TV, digital box, VCR, etc.) are securely connected to your devices and the outlet. If that doesn’t fix it,
  2. Check that your TV is set to the correct input. If that doesn’t fix it,
  3. Unplug the power cord from your digital box, wait for 30 seconds, then plug it in again. Wait until the box has fully powered on again, then see if the picture has returned. If that doesn’t fix it,
  4. If you have an HDMI cable connected to your TV, you could try an HDMI handshake.

If this doesn’t work, please contact us.

Last updated: June 3, 2015
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