More Phone features than anyone else. Go crazy.

A reliable home phone with no contracts, no hidden fees and unmatched customer service, so you can just focus on talking.

Canada & the U.S. Wide Calling for just 2.5¢/min. For more countries,
use our Rate Calculator.

Have a local number in another city with an Away Number. Only $2/mth. (prev. $5!)
Learn more

Going on Vacation? Then put your phone service on hold. Keep your number and access voicemail. Only $4.95/mth.

Basic plans

Novus Phone Details +

Novus Phone

12 premium features with unlimited local calling

More features for the price than anywhere
Contract-free
North American and international calls from 2.5 cents a minute
Add on Unlimited long distance packs
Available exclusively to our Internet customers

See long distance rates
Phone feature codes

View details
$10per month for the first year

Included

North American and international long distance rates from 2.5 cents a minute
Unlimited free tech support
No contracts, so you’re always free
Free initiation, activation and installation
Keep your number

Features

Unlimited local calling
Call display
Call waiting
3-way calling
Call forwarding
Enhanced voicemail
Voicemail to email
Call blocking
Do not disturb
Call back
Call hold
Call return on busy
Speed dial
Enhanced 911 service
Online account management

Options

Long distance

Add unbeatable calling packs to North America, Asia, or India.

Find out more

Bundle and save

Bundled with Internet: $18/month. Standalone: $21/month

Find out more

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Novus Phone Lite Details +

Novus Phone Lite

Don't need all the bells and whistles? This is the phone for you.

More features for the price than anywhere
Contract-free
North American and international calls from 2.5 cents a minute
Add on Unlimited long distance packs
Available exclusively to our Internet customers

See long distance rates
Phone feature codes

View details
$10per month for the first year

Included

North American and international long distance rates from 2.5 cents a minute
Unlimited free tech support
No contracts, so you’re always free
Free initiation, activation and installation
Keep your number

When bundling Phone with other services, you will receive a free upgrade to Novus Phone for the duration of your promotion. If after your promotional period you would like to downgrade to Novus Phone Lite, please contact Customer Service.

Features

Unlimited local calling
Call blocking
Do not disturb
Call back
Call hold
Enhanced 911 service
Online account management

Options

Long distance

Add unbeatable calling packs to North America, Asia, or India.

Find out more

Bundle and save

Bundled with Internet: $12/month. Standalone: $15/month

Find out more

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Long Distance Plans

Call abroad often? Check out our Long Distance Add-Ons below and start saving.

+$5per month

North America 500

Get 500 min/mth calling to Canada & US, including provinces, states, & territories.

+$10per month

N. America Unlimited*

Make unlimited* calls to Canada & US, including provinces, states, & territories. Reduced! Prev. $14.95/mth

+$10per month

India Unlimited*

Make unlimited* calls to India.

+$7per month

Asia Unlimited*

Includes China, Hong Kong, Singapore, Taiwan, & South Korea.

Landline and mobile included unless stated otherwise. *Unlimited plans are subject to our fair usage policy and must be used in accordance to Novus’ Residential Use of Service under the Digital Phone Service Agreement.

Long Distance Rate Calculator

Enter a country you’d like to call to find the rate per minute.

Dial Code -
Mobile
$0.00/min
Landline
$0.00/min

How to be in two places

at the same time.

 Reduced! Prev. $5/mth

What is an Away Number?

An Away Number is a local number you can have in another Canadian city, using the city’s local area code. All incoming calls are free.

How does it work?

Friends, family, or colleagues who live in your chosen Canadian city are able to make a local phone call to your Away Number, but the call will ring through to you, here in Vancouver.

Why do I need one?

Personal: If you have friends & family who live elsewhere in Canada, having a local number in their area code makes it easy and free for them to phone you.

Business: Perfect if you have business in another Canadian city. You will always be reachable for your clients or employees.
Request an Away Number

Have questions or want to order Novus Phone? Call 604 642 6688.
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We love making new equipment friends

Give us the information about your current PVR, and we’ll reprogram it so it can play with our system.

Step 1 – Fill in the information below to confirm ownership of your equipment.

Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet.

Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.

I confirm that the information provided is correct, the name above is the rightful owner of the digital terminal with the serial number above. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request.

*Please note these PVR's can only be reprogrammed if they are non-Shaw or OCAP boxes
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Check here to see if your PVR is on the list of ones we can welcome to the family.

Motorola DCX 3400
Motorola DCX 3200 P1
Motorola DCX 3200 P2*
Motorola DCX 3200 P3*
Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
DPVR Expander

*As long as these boxes are not from Shaw or OCAP we are able to reprogram them.

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We’d love to hear from you

Tell us your question, and how to reach you, and someone will be in touch as soon as possible.

Make sure to include your name, subject, address, message and either your email or phone number, so we can get the right person to get in touch with you.
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Novus isn’t in your building? Just let us know your address and we’ll add you to our wish list.

What service(s) are you interested in?
Internet TV Phone
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Submit your information, so we can start emailing your monthly invoice to you.

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Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie.

Are you a Novus customer?
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Please fill out the following fields to start earning today:

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Away Number City Availability

Tell us where you're interested in having an Away Number, and we'll let you know if it's available as soon as we can!

Your current contact information:

Where would you like an Away Number? (Canada only)

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