Position Title: Customer Care & Technical Support Specialist

Reports to: Director of Customer Relations

Start: As soon as possible

Full benefits after 3 months

Hello, this is Novus – how can we help you? As one of Novus’ Customer Care & Technical Support Specialist, you’ll be asking that question a lot. Our CSRs have set the bar in our industry. We’re known for being personable and always willing to go the extra mile for our customers. If they’ve got a question about their TV, Internet, or Phone service – we’ve got an answer. You’ll be at the front line and interacting with our customers on the phone, so give yourself a pat on the back, you’re a pretty big deal. We’re relying on you to keep our customers smiling.

Some of your responsibilities include:

• Provide professional, knowledgeable and pleasant customer service and support over the phone
• Investigate, troubleshoot and resolve technical issues customers are experiencing
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Perform other duties as required

Required Skills and Qualifications:

• 1-3 years’ experience in a customer service function & Internet technical support
• Computer knowledge in MS programs (Work, Excel, Access, Outlook)
• Minimum Grade 12 level education
• Must be available to work flexible shifts including evenings, weekends and statutory holidays
• Previous employment with a telecommunications service provider an asset

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV and Internet, and technology in general
• Speak a second language? Specifically Cantonese or Mandarin? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.

Thank you!

Job Title: Sales Representative

Department: Sales

Reports to: Manager of Sales

Start: Immediately

Pay: Competitive base salary plus commission

Our Sales Reps are front and centre in helping Novus acquire new customers. As the face of Novus, you’ll help get the word out about all the awesome things we’re doing and answer any questions about the services we offer!

Some of your responsibilities include:

• You’ll help set up Novus Events in residential buildings we service to answer questions and to sign up new customers. You’ll also join any street teams and special events that we’ll be present at.
• You’ll be processing orders, following up on inquiries from potential customers
• You’ll be responsible for making sure you maintain a strong relationship with all building managers and concierges in Novus buildings.
• Make sure that all Novus buildings are fully stocked with Novus brochures and that event posters are up to inform residents about Novus.
• Other duties as required.

Required skills and qualifications:

• 1 – 3 years experience in an sales or retail environment
• Proficient with Microsoft Office
• Experience with Salesforce an asset
• A valid BC drivers license
• Product knowledge or industry experience preferred
• Prior telemarketing or call center experience preferred but not required
• High School Diploma required

You are:

• Presentable. First impressions are important especially as a Novus Sales Rep.
• An excellent communicator with strong oral and written skills

• A team player but can also work independently with minimum supervision
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV, Internet, and technology in general
• Speak a second language? Awesome, but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca
We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!

Position Title: Communication Construction Technician

Location: Vancouver

Dept Head: Reports to Manager, Network Construction

Remuneration: Depends on experience

Full Benefits: After 3 months

Possible Advancement: Yes

Job Description: Be part of the Novus engineering team that is responsible for keeping Novus as awesome as possible. Or, more specifically, the installation, construction and the maintenance of existing and future Cable Television and High Speed Internet services and equipment. You’ll also be maintaining our friendly reputation through exceptional customer service during appointments and interactions.

Major Duties and Responsibilities:

• Install, diagnose, troubleshoot, and repair technical problems in a proficient manner.
• Install various types of cable, as well as terminate and splice all types of telecom cables.
• Promote Novus products and services.
• Demonstrated hands-on technical ability.
• Require strong communication skills – written and verbal.
• Perform other duties as required.
• Must be able to use hand/power tools and testing equipment.
• Must be able to handle bending, climbing, lifting heavy objects (i.e. ladders)
• Require excellent analytical skills and ability to take initiative and prioritize.
• Maintain and service existing network services.
• Outside plant audits, maintenance and installations.
• Experience working in Customer Service focused environment.
• Must have team-oriented mentality.

Must be able to:

• Work various shifts including days, nights and weekends. Also work overtime when necessary.
• Follow all company policies and procedures.

Qualifications:

• Minimum Grade 12 education
• Computer knowledge in MS programs an asset
• Must possess a valid driver’s license with clean driving record
• Aerial and Underground structure, fibre optic & Cat5e and CAT6 cabling and CATV          background an asset

Come join the Novus Family! We’d love to have you aboard.

Please e-mail your resume to: humanresources@novusnow.ca

or Fax: 604.685.7832

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!