Position Title: Customer Care & Technical Support Specialist

Reports to: Director of Customer Relations

Start: As soon as possible

Full benefits after 3 months

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full-time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Own a dog? Bring your furry friend to our dog-friendly office.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Hello, this is Novus – how can we help you? As one of Novus’ Customer Care & Technical Support Representative, you’ll be asking that question a lot. Our CSRs have set the bar in our industry. We’re known for being personable and always willing to go the extra mile for our customers. You’ll be at the front line interacting with our customers on the phone and we’ll be relying on you to keep them smiling.

Some of your responsibilities include:

• Provide professional, knowledgeable and pleasant customer service and support over the phone
• Troubleshoot and resolve technical issues customers are experiencing
• Promote and recommend Television, Internet & Phone services
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Provide thorough explanations about billing and payment process to our customers
• Perform other duties as required

Required Skills and Qualifications:

• 1-2 years’ experience in a customer service function & Internet technical support
• Computer knowledge in MS programs (Work, Excel, Access, Outlook)
• Minimum Grade 12 level education
• Must be available to work flexible shifts including evenings, weekends and statutory holidays
• Previous employment with a telecommunications service provider an asset

You are:

• An excellent communicator with strong oral and written skills
• A team player but can also work independently with minimum supervision
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV and Internet, and technology in general
• Speak a second language? Specifically Cantonese or Mandarin? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca
We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.  No phone calls please.

Thank you!

Job Title: Sales Representative

Department: Sales

Reports to: Director of Sales

Start: Immediately

About Novus:

• We are a rapidly growing company offering the best in Internet, TV, and home Phone services.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities through out the year and donuts on Fridays will satisfy your cravings.

As a Sales Representative at Novus  you play an important role. Some of your responsibilities include:

• During the day you’ll be working the phones catching up on your leads list by following up on inquiries and providing quotations and upselling existing customers to new services.
• On some nights, you’ll be at the Novus Events in residential buildings we service to answer questions and to sign up new customers. You’ll also join any street team campaigns and special events that we’ll be present at.
• You’ll be in charge of your own territory and will be responsible for making sure the buildings in your area are fully stocked with brochures and that event posters are up to inform residents about Novus.
• Develop and nurture a strong relationship with all building managers and concierges.
• Other duties as required.

Required Skills and Qualifications:

• 1 – 2 years experience in a sales, retail or telemarketing environment
• High School Diploma required
• Proficient with Microsoft Office
• Experience with Salesforce an asset
• A valid BC drivers license
• Product knowledge or industry experience preferred

You are:

• An excellent communicator with strong oral and written skills

• A team player but can also work independently with minimum supervision
• A people person, your outgoing, positive and fun personality shines through.
• Highly organized with exceptional customer service skills and have a strong attention to detail
• An analytical thinker – you have the excellent ability to take initiative and prioritize
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment

Bonus:

• A love for all things TV and Internet, and technology in general

• Speak a second language? Awesome but not necessary.

Please e-mail your resume to: humanresources@novusnow.ca

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.

Thank you!