Accessibility

Everyone should be able to experience Novus

Novus is committed to providing access to everyone, and we’re always on the lookout for the latest innovations. We’d love to hear from you with ideas and suggestions.

Speech solutions

Tools and services for customers who have speech disabilities or are English-as-a-second-language.

Closed-captioning

Closed-captioning is on-screen text that allows the viewer to read an abbreviated version of the on-screen dialogue along with sports commentary and important sounds. The content for closed-captioning is available on all digital terminals, and is supplied by the broadcaster, and not edited by Novus in any way. Also, many TV sets support closed-captioning with RF and baseband inputs.


AMI-tv

AMI-tv (Accessible Media Inc), our accessible channel, is a national, English language, descriptive-video, closed-captioned, digital TV service. Licensed by the CRTC, AMI-tv broadcasts conventional and specialty TV programs in open described, closed-captioned format for people who are blind, vision-impaired, deaf or hard of hearing: a world first. AMI-tv is available on channel 888 on the Novus network.


AMI-audio

AMI-audio (Accessible Media Inc.) is the world’s largest broadcast reading service making local, national and international news and information accessible. Daily, our volunteers read and record current articles from leading newspapers and magazines, which are broadcast on TV and online into more than 10 million Canadians homes.  Together, our staff and volunteers produce and broadcast more than 125 hours of new programming every week. AMI-audio is available on channel 889 on the Novus network.


AMI-player

The AMI-player provides popular AMI-tv programs like Sports Access, Four senses and Canada in Perspective in open described video – eliminating the need for a separate audio track. The AMI-player controls can be read aloud and the player also allows you to fast forward and rewind content. Closed captioning and transcripts are also available. The AMI-player is available free to use, visit www.ami.ca/AMI-tv/Pages/default.aspx and click on one of the programs to start watching AMI content online.


TTY Teletypewriter and Message Relay Service

TTY, Teletypewriter, users can communicate directly with our Novus Customer Care Representatives through Relay Service operators of their choice. Also known as Message Relay Service, this is included with Novus’ digital phone service.


Call forwarding

Call forwarding lets you send your calls to someone else, so you don’t need to answer your phone. This feature is included in the Novus Basic Phone plan.


E-customer service

Many of our customers, with or without special needs requirements, now communicate with us through email or web form. Just go to the contact area at the bottom of this page to get in touch.


Online chat

Communicate in real-time with our customer service team, though a typed conversation. Find the online chat feature at the bottom of this page, and on almost every page of this site.


Online account management

Change your Internet speeds; add TV channels, package and pay-per-view; add long-distance calling plans, see and pay bills and more. Just go to MyNovus.


Vision solutions

Tools and services for customers who are blind or have limited sight.

AMI-tv

AMI-tv (Accessible Media Inc.), our accessible channel, is a national, English language, descriptive-video, closed-captioned, digital TV service. Licensed by the CRTC, AMI-tv broadcasts conventional and specialty TV programs in open described, closed-captioned format for people who are blind, vision-impaired, deaf or hard of hearing: a world first. AMI-tv is available on channel 888 on the Novus network.


AMI-audio

AMI-audio (Accessible Media Inc.) is the world’s largest broadcast reading service making local, national and international news and information accessible. Daily, our volunteers read and record current articles from leading newspapers and magazines, which are broadcast on TV and online into more than 10 million Canadians homes.  Together, our staff and volunteers produce and broadcast more than 125 hours of new programming every week. AMI-audio is available on channel 889 on the Novus network.


Descriptive Video Service (DVS)

DVS provides a voice-over description of a program’s key visual elements. The narration is inserted during natural pauses in a program’s dialogue. It’s offered by most Canadian broadcasters, and more information is available on individual broadcasters’ websites. If DVS is available for a selected program, then it will automatically be heard if the DVS feature is enabled. DVS can be activated on any Novus digital terminal through the interactive program guide. For more information about how to enable DVS, go to Support.


Call forwarding

Call forwarding lets you send your calls to someone else, so you don’t need to answer your phone. This feature is included in our Basic Phone plan.


E-customer service

Many of our customers, with or without special needs requirements, now communicate with us through email or web form. Just go to the contact area at the bottom of this page to get in touch.



Hearing solutions

Tools and services for customers who are deaf or hard-of-hearing.

Closed-captioning

Closed-captioning is on-screen text that allows the viewer to read an abbreviated version of the on-screen dialogue along with sports commentary and important sounds. The content for closed-captioning is available on all digital terminals, and is supplied by the broadcaster, and not edited by Novus in any way. Also, many TV sets support closed-captioning with RF and baseband inputs.


AMI-tv

AMI-tv (Accessible Media Inc.), our accessible channel, is a national, English language, descriptive-video, closed-captioned, digital TV service. Licensed by the CRTC, AMI-tv broadcasts conventional and specialty TV programs in open described, closed-captioned format for people who are blind, vision-impaired, deaf or hard of hearing: a world first. AMI-tv is available on channel 888 on the Novus network.


AMI-audio

AMI-audio (Accessible Media Inc.) is the world’s largest broadcast reading service making local, national and international news and information accessible. Daily, our volunteers read and record current articles from leading newspapers and magazines, which are broadcast on TV and online into more than 10 million Canadians homes.  Together, our staff and volunteers produce and broadcast more than 125 hours of new programming every week. AMI-audio is available on channel 889 on the Novus network.


TTY Teletypewriter and Message Relay Service

TTY, Teletypewriter, users can communicate directly with our Novus Customer Care Representatives through Relay Service operators of their choice. Also known as Message Relay Service, this is included with our phone service.


Call forwarding

Call forwarding lets you send your calls to someone else, so you don’t need to answer your phone. This feature is included in the Novus Basic Phone plan.


E-customer service

Many of our customers, with or without special needs requirements, now communicate with us through email or web form. Just go to the contact area at the bottom of this page to get in touch.


Online chat

Communicate in real-time with our customer service team, though a typed conversation. Find the online chat feature at the bottom of this page, and on almost every page of this site.


Online account management

Change your Internet speeds; add TV channels, package and pay-per-view; add long-distance calling plans; see and pay bills and more. Just go to MyNovus.


Physical or motor

Tools and services for customers who have physical or motor skills difficulties.

TTY Teletypewriter and Message Relay Service

TTY, Teletypewriter, users can communicate directly with our Novus Customer Care Representatives through Relay Service operators of their choice. Also known as Message Relay Service, this is included with Novus’ digital phone service.


Call forwarding

Call forwarding lets you send your calls to someone else, so you don’t need to answer your phone. This feature is included in our Basic Phone plan.


E-customer service

Many of our customers, with or without special needs requirements, now communicate with us through email or web form. Just go to the contact area at the bottom of this page to get in touch.


Online chat

Communicate in real-time with our customer service team, though a typed conversation. Find the online chat feature at the bottom of this page, and on almost every page of this site.


Billing alternatives

Novus provides alternative formats for monthly billing including large print or enlarged soft copy invoices. Just go the contact area at the bottom of this page to get in touch and request it.


Online account management

Change your Internet speeds; add TV channels, package and pay-per-view; add long-distance calling plans; see and pay bills and more. Just go to MyNovus.


Improving web accessibility

Find out how to modify your web browser and display to improve visibility. Use Microsoft’s helpful, online accessibility tutorials.


Online account management

Change your Internet speeds; add TV channels, package and pay-per-view; add long-distance calling plans; see and pay bills and more. Just go to MyNovus.

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